A Neighbor Looking Out For Neighbors

At Tuckey, safety is more than a policy or a checklist. It’s part of how the company looks after its employees, its customers, and the communities it serves. Safety Coordinator Jeff, is one of the people helping make that commitment part of everyday life across Tuckey’s family of companies.

Jeff’s path to Tuckey started far from Carlisle. After 25 years of service in the Army and Air Force, Jeff retired and began a new career in North Carolina. There, he took on safety responsibilities at a local company.

When family brought Jeff and his wife north to be closer to her parents, an unexpected conversation at his son’s baseball game opened the door to something new. A neighbor mentioned Tuckey, which led to an introduction, a couple of interviews, and eventually a job offer.

What sealed the deal for Jeff wasn’t simply the opportunity. It was what Tuckey represented.

A Company That Still Feels Like Family

Jeff was drawn to Tuckey because, despite its size, the company still operates with the personal feel of a family business.

“I wanted to work for a smaller business,” Jeff says. “In many ways, we are a mom-and-pop store in the sense that they’ve been in the community since 1968.”

Jeff had experienced that kind of close-knit culture in North Carolina, and he recognized many of the same values at Tuckey. People know one another. Leaders are accessible. And Kenn, Nathan, and Matt genuinely care about the people who come to work every day.

That family feeling also shapes how problems are handled.

“If there’s an issue, it’s not accusatory,” Jeff explains. “It’s more of, what’s the problem, how do we resolve it, what can we do to assist you in resolving it?”

For Jeff, that is what a strong safety culture looks like. It’s not about finding someone to blame. It’s about finding a way forward.

Building a Culture Where Safety Is Everyone’s Job

Jeff sees himself less as an enforcer and more as a resource. His job is to help make sure every employee has the knowledge, equipment, and support needed to do their work safely and confidently.

“Our approach is that I am the safety liaison for the company, and each employee in the company is a safety representative of the company,” he says.

That philosophy starts with listening.

Tuckey maintains an open-door approach to safety conversations, allowing employees to raise concerns and suggest improvements. A badge system helps crews recognize and support newly hired employees during their first 90 days. A monthly safety committee gives employees from across the company a chance to identify hazards and work together on solutions.

Sometimes those solutions are very practical.

When employees raised concerns about staying comfortable during Pennsylvania’s hot summer months, Tuckey worked with its uniform supplier to offer cooling gear and lighter-weight options.

“They feel like they’re a part of the decision,” Jeff says. “We listen to them.”

That simple idea is central to Tuckey’s approach: the people doing the work every day often know best what they need to do it safely.

Preparing for the Moments That Matter Most

Jeff’s military background has also shaped his approach to emergency preparedness.

Drawing on his combat medic training, he identified an opportunity to strengthen Tuckey’s emergency response capabilities. That led to a larger investment in field AEDs and Red Cross-certified CPR and first aid training.

Jeff became a certified Red Cross instructor himself in early 2026 after months of coursework. Soon afterward, Tuckey held its first internal training class for foremen and managers.

The goal is straightforward: have at least one certified person on every crew, beginning with leadership and eventually expanding the training across the company.

That commitment to preparedness extends beyond Tuckey’s employees. When technicians enter someone’s home or business, they may encounter situations that have nothing to do with the original service call.

Jeff remembers one Saturday morning when a technician called because he wasn’t sure whether he was smelling gas at a customer’s home.

“I said, absolutely, get everybody out, get them on the street, and call 911,” Jeff says.

Sure enough, there was a gas leak.

It’s a powerful reminder that Tuckey’s responsibility doesn’t end with completing the job. Employees are also trusted to recognize when something is wrong, respond appropriately, and put people first.

Training the Whole Person

Jeff is quick to point out that safety at Tuckey isn’t just about earning certifications or checking boxes. It’s about developing what he calls “the whole person.”

“It’s not only about them getting qualifications and training as a field tech,” he says. “Added to that is the ability to understand and recognize hazards, and to mitigate them.”

That mindset extends throughout the company.

Tuckey works with local high school students who are exploring careers in the trades, helping introduce young people to opportunities they may not have considered. The company also makes space for conversations about mental health, including a focus on suicide awareness every September and around the holidays.

For Jeff, taking care of people means recognizing that employees bring their whole lives to work. Supporting them means looking beyond the immediate task and helping them develop the skills and confidence to make good decisions wherever they are.

Above all, Jeff wants every employee to understand that speaking up is part of their job, regardless of how long they have been with the company.

“You’ve been here two weeks and feel something is unsafe? Stop,” he says. “Talk to your supervisor; talk to me.”

A Neighbor Looking Out for Neighbors

Nine years into his career at Tuckey, Jeff’s approach to safety reflects many of the same qualities that brought him to the company in the first place: family, connection, responsibility, and genuine care for the people around him. That care is important whether you’re a Tuckey employee, a homeowner, a business owner, or simply someone who happens to need help.

When you invite a restoration or mechanical professional into your home or business, you want someone with the experience to recognize a problem, the training to handle it properly, and the judgment to know when something more serious needs attention.

That’s what Tuckey works to provide every day.

Safety isn’t simply something Tuckey talks about. It’s a way of looking after people.

And that’s the kind of company we want our customers and our communities to know.