Ask Our Experts: Troubleshoot a Sump Pump

Sump Pump

Sump pumps can take a beating. Are you looking to troubleshoot yours?

All material Copyrighted (c) by the Tuckey Companies, 2015.


Question for Our Experts:


How can I troubleshoot a sump pump?



Our Experts’ Answer:


Several things could potentially cause a sump pump to stop working, including loss of power, motor failure, float control failure, pump failure, piping failure, and crusting.  This last one is a particularly relevant one that might not immediately occur to you.  Crusting occurs when water previously filled the pump pit and then evaporated, leaving behind mineral deposits that form a “crust” on the pump, making it appear to be locked up.

There are a few things to investigate first when troubleshooting sump pump failure.  The first thing to check is whether or not there’s power to the receptacle in which the pump’s cord is plugged.  If it’s a GFI receptacle, make sure that it is not tripped.  Second, make sure that the pump is not plugged up with heavy debris.  Sometimes there is so much debris in the pit that it effectively prevents water from getting into the pump; thus, the pump cannot pump out the water.  If you find a significant amount of debris at the pump base, unplug the pump, clean as appropriate, and try it again.  Crusting (described above) can be addressed by unplugging the unit, safely turning the shaft or impeller by hand (to break up the crust), and then trying it again.

Be sure to call a professional if you’re not 100% sure about what you’re doing – it’s always better to be safe than sorry.  Additionally, you know it’s time to call a professional if the pit looks clear, you’ve checked for crusting, and there is power to the pump but it still does not work (or if the circuit breaker that services the pump continues to trip).



The Bottom Line


Be sure that the pump is not obstructed of clogged up in any way and that it has a reliable power source.  If problems persist, call a professional!


For professional assistance with this and other home maintenance work, Tuckey is the local expert to call. Keep our number handy – you never know when you might need us! Call (717) 524-1136 or visit for more information.


All material Copyrighted © by The Tuckey Companies, 2015.

[Photo By Hustvedt (Own work) [CC BY-SA 3.0 ( or GFDL (], via Wikimedia Commons]



DISCLAIMER: This article is provided as a reference guide only.  All mechanical, plumbing, electrical, remodeling, and restoration projects should be handled by a qualified, professional contractor like the Tuckey Companies.  Information presented here is of a general nature that may not be applicable in all situations. Tips, articles, and accompanying information do not represent an official recommendation of the Tuckey Companies.


  1. Callie Marie says:

    My parents live in a house that uses a sump pump. I didn’t even know what that was until recently, so your advice was really helpful. It sounds like to first thing I can do to help them maintain it is to make sure the pump isn’t being blocked with debris.

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